CONTACT US
If you have a question about your order, would like more information on a product or sizing or have a suggestion please complete the form and we will respond to all your enquiries as quickly as possible. Please also check the FAQs below in case the answer is there.
If you prefer to contact us directly or need to send attached images please to use the email below:
Email: contact@northernthreads.com
Monday-Friday 9:00-17:00
FAQS
Your tracking number will be added as a link to your shipping confirmation email. If you cannot find this please contact us and we will provide it for you.
If you receive the wrong item or you believe it to be faulty please contact us with the details and we will do everything in our power to rectify the mistake.
If you have had a problem with your delivery or your parcel has been lost you must report it to us within 14 days of shipping or we will not be able to raise a dispute with the courier company.
For more details please visit our Shipping & Returns page.
Your return form will added as a link to your order and shipping confirmation emails. Please download it and follow the instructions. If you cannot find this please contact us and we will provide it for you.
You can return any order within 28 days unused and in its original condition complete with tags and original packaging.
For hygiene reasons underwear can only be returned unopened and unworn.
For more details please visit our Shipping & Returns page.