CONTACT US
If you have a question about your order, would like more information on a product or sizing, or have a suggestion, please complete the form and we will respond to your enquiry as quickly as possible. Please also check our FAQs below in case the answer is there.
If you prefer to contact us directly or need to send attached images, please use the email below:
Email: contact@northernthreads.com
If you want to return your order please check out our Delivery & Returns page or go directly to our simple Return Portal.
FAQS
Yes. Every piece sold at Northern Threads is 100% authentic. We source stock directly from the brands and through legally verified third parties, with everything checked for authenticity before sale. We never sell replicas or counterfeit goods.
Yes - free UK shipping on all orders over £120. Orders are typically dispatched within 1–2 business days via tracked courier. Some styles are sold through our marketplace sellers and may ship on a slightly different timeline - email us at contact@northernthreads.com if you're ever unsure. Enter WELCOME10 for 10% off your first order.
Yes - enter WELCOME10 at checkout for 10% off your first order. Sign up to our newsletter to be the first to hear about future promotions and sale events.
Your tracking number will be added as a link to your shipping confirmation email. If you cannot find this please contact us and we will provide it for you.
If you receive the wrong item or you believe it to be faulty please contact us with the details and we will do everything in our power to rectify the mistake.
If you have had a problem with your delivery or your parcel has been lost you must report it to us within 7 days of dispatch or we will not be able to raise a dispute with the courier company.
Please note: some styles are sold through our marketplace sellers and shipped directly by them, so delivery and tracking details may differ slightly from the above. If anything about your delivery is unclear, just email us at contact@northernthreads.com and we'll explain.
For more details please visit our Delivery & Returns page.
You can return any unwanted items back to us within 30 days of receiving your order.
You can either return your parcel manually (please follow the instructions below) or use our simple return portal. Returns using our portal will cost £3.95 per order which will be deducted from your refund.
Unfortunately exchanges cannot be handled by our warehouse management software, so if you'd like a different size please return your original order for a refund and place a new order for the size you need.
If you choose to return your parcel manually, please download the return form added as a link to your order and shipping confirmation emails and follow the instructions. If you cannot find this form please contact us and we will provide it for you.
All returns need to be sent back unused in their original undamaged condition complete with tags and original packaging.
For hygiene reasons underwear can only be returned unopened and unworn.
NORTHERN THREADS cannot accept responsibility for any packages lost in transit so for your own security we recommend using a signed-for service. Please keep a record of your tracking number in case of issues.
Please note: items sold through our marketplace sellers may have different return details to those above. If anything about your return is unclear, just email us at contact@northernthreads.com and we'll explain everything.
For more details please visit our Delivery & Returns page.